4bd345 Privacy Policy

1 Data Controller Information

4bd345 operates the online casino and sports betting platform accessible at https://4bd345.app (the "Platform"). For the purposes of this Privacy Policy, 4bd345 acts as the data controller in respect of all personal data collected from users of the Platform. As data controller, 4bd345 determines the purposes and means by which your personal data is processed.

This Privacy Policy applies to all individuals who access, register with, or otherwise interact with the 4bd345 Platform, including registered players, prospective players who browse the Platform without registering, and individuals who contact 4bd345 via our customer support channels. By using the 4bd345 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Data We Collect

2.1 Data You Provide Directly

When you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team, you provide us with personal data. The categories of data we collect directly from you include:

• Identity data: Full legal name, date of birth, gender, and government-issued identification number (e.g., National Identity Card number or passport number).
• Contact data: Email address, phone number, and residential address (including district, division, and postal code within Bangladesh).
• Account credentials: Username and encrypted password. We do not store your password in plain text under any circumstances.
• Financial data: Mobile financial service account identifiers (e.g., bKash number, Nagad number, Rocket number), bank account details where applicable, and transaction records including deposit amounts, withdrawal requests, and betting history.
• Verification documents: Copies of identity documents submitted for KYC (Know Your Customer) verification, such as your National Identity Card, passport, or proof of address.
• Support communications: Records of any messages, live chat transcripts, or emails exchanged between you and the 4bd345 support team.

2.2 Data Collected Automatically

When you access the 4bd345 Platform, certain technical data is collected automatically by our systems. This includes:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on each page, features used, games played, bets placed, links clicked, and session start and end times.
• Location data: Approximate geographic location derived from your IP address. We use this to confirm that you are accessing the Platform from Bangladesh and to apply the correct regional settings.
• Log data: Server-side logs recording your interactions with the Platform, including login events, transaction events, and any errors encountered during your session.

2.3 Data From Third Parties

In certain circumstances, 4bd345 may receive data about you from third-party sources. This includes identity verification data returned by KYC verification service providers, fraud detection signals from payment processors, and, where applicable, information from responsible gaming third-party databases (such as self-exclusion registers) that 4bd345 consults as part of its duty of care obligations.

2.4 Data Categories Summary

3 How We Use Your Data

4bd345 processes your personal data only where there is a lawful basis for doing so. The primary bases on which we process your data are: performance of a contract (i.e., operating your account and providing the Services you have requested); compliance with legal obligations (including anti-money-laundering and age verification requirements); our legitimate interests (including platform security and fraud prevention); and, where required, your explicit consent.

3.1 Account Management

We use your identity and contact data to create and manage your 4bd345 account, authenticate your identity on login, process your deposit and withdrawal requests, maintain your account balance, and communicate with you regarding your account status and activity. This processing is necessary for the performance of the contract between you and 4bd345.

3.2 Identity Verification and Compliance

4bd345 is obligated to conduct age verification and identity checks on all players. We use your identity data and verification documents to confirm that you are at least 18 years of age, to verify that your identity matches the payment method you are using, and to comply with applicable anti-money-laundering (AML) obligations. This processing is necessary to comply with legal obligations applicable to 4bd345.

3.3 Fraud Prevention and Platform Security

We use technical data, usage data, and financial data to detect and prevent fraudulent activity on the Platform, including unauthorised account access, payment fraud, multi-accounting, and bonus abuse. This processing is carried out on the basis of our legitimate interest in maintaining a secure and fair platform for all players.

3.4 Personalisation and Service Improvement

We use usage data and gameplay data to understand how players interact with the 4bd345 Platform, to personalise your experience (for example, by surfacing cricket betting markets or slot titles that align with your previous activity), and to improve the design, performance, and content of the Platform over time. This processing is carried out on the basis of our legitimate interest in delivering a high-quality service.

3.5 Responsible Gaming Monitoring

4bd345 uses your gameplay data, deposit history, and session data to monitor for signs of problem gambling behaviour. Where our systems identify patterns that may indicate a player is experiencing difficulties, our responsible gaming team may reach out proactively to offer support and information about the tools available. This processing is carried out on the basis of our legitimate interest in player welfare and our duty of care to vulnerable individuals.

3.6 Marketing Communications

With your explicit consent, 4bd345 may use your contact data to send you promotional communications about new games, special offers, seasonal promotions (such as Eid or BPL season offers), and other platform news. You may withdraw your consent to receive marketing communications at any time by updating your account notification preferences or by contacting the support team. Withdrawal of marketing consent does not affect your ability to use the Platform.

3.7 Customer Support

We use your identity data, contact data, account data, and the content of your support communications to respond to your enquiries, resolve disputes, process responsible gaming requests, and maintain records of support interactions for quality assurance purposes.

4 Data Sharing & Third Parties

4bd345 does not sell, rent, or trade your personal data to any third party for marketing purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

4.1 Payment Processors

To process your deposits and withdrawals, 4bd345 shares necessary financial data with our payment processing partners. These include mobile financial service providers (bKash, Nagad, Rocket, Upay), card networks (Visa, Mastercard), and partner Bangladeshi banks (BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank). Each payment processor operates under its own data protection framework. We share only the minimum data required to complete your transaction.

4.2 Game Providers

Casino and slot games on the 4bd345 Platform are supplied by third-party game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive certain technical and session data (such as a session token and your account balance at the point of game launch) to deliver the game content. Game providers do not receive your full identity or contact data.

4.3 Identity Verification Services

4bd345 may use third-party KYC verification service providers to assist with identity and age verification checks. These providers process your identity documents and identity data on our behalf under strict data processing agreements and are not permitted to use your data for any purpose other than completing the verification check requested by 4bd345.

4.4 Legal and Regulatory Disclosure

4bd345 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, or where such disclosure is necessary to protect the legal rights of 4bd345 or to prevent serious harm to a third party. Any such disclosure will be limited to the data strictly required for the specific legal purpose.

5 Cookies & Tracking

5.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device across sessions and to store certain preferences or session data. The 4bd345 Platform uses cookies and similar tracking technologies (including local storage and session storage) to deliver a functional, personalised, and secure experience.

5.2 Types of Cookies We Use

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all or some cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling strictly necessary cookies will impair the functionality of the 4bd345 Platform — in particular, you may not be able to log in or maintain an active session. Disabling functional or analytics cookies will not prevent you from using the Platform but may reduce the quality of your personalised experience.

6 Data Security

4bd345 takes the security of your personal data seriously and implements a range of technical and organisational security measures designed to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption: All data transmitted between your browser and the 4bd345 Platform is encrypted in transit using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when accessing https://4bd345.app.
• Password hashing: Account passwords are stored using strong cryptographic hashing algorithms. Plain-text passwords are never stored or transmitted by 4bd345 systems.
• Access controls: Access to personal data held by 4bd345 is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason may access player personal data, and all such access is logged and audited.
• Intrusion detection: 4bd345 operates continuous monitoring systems designed to detect and respond to unauthorised access attempts, suspicious login activity, and data exfiltration patterns.
• Data minimisation at rest: Sensitive personal data held in our databases is stored in encrypted form. Verification document images are stored in access-controlled secure storage with strict retention enforcement.

While 4bd345 employs robust security measures, no online platform can guarantee absolute security against all threats. In the event of a data security incident that poses a material risk to your rights, 4bd345 will notify affected players without undue delay and will take all necessary steps to contain and remediate the incident.

7 Data Retention

4bd345 retains your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or for as long as is required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

When your personal data is no longer required, 4bd345 will securely delete or anonymise it in accordance with our internal data destruction procedures. Where anonymisation is applied, the resulting anonymised data (which can no longer be linked back to you) may be retained indefinitely for statistical and research purposes.

8 Your Rights

As a player whose personal data is processed by 4bd345, you hold a number of rights in respect of that data. 4bd345 is committed to honouring these rights and will respond to any valid data rights request within a reasonable timeframe. To exercise any of the rights described below, please contact our support team via live chat or email at [email protected].

8.1 Right of Access

You have the right to request a copy of the personal data that 4bd345 holds about you. Upon receipt of a valid access request, we will provide you with a summary of the categories of data held, the purposes for which it is processed, and the main entities with whom it has been shared.

8.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may be able to update certain account details directly via your account profile. For changes to identity data (such as your name or date of birth), you will be required to submit supporting documentation.

8.3 Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that this right is subject to overriding legal retention obligations: where 4bd345 is required by law to retain certain data (such as transaction records under AML regulations), we will be unable to delete that specific data until the applicable retention period has expired.

8.4 Right to Restriction of Processing

In certain circumstances, you may request that 4bd345 restrict the processing of your personal data — for example, while a rectification request is under review, or where you have objected to processing based on our legitimate interests and we are assessing your objection.

8.5 Right to Object

You have the right to object to processing of your personal data where 4bd345 relies on our legitimate interests as the legal basis. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests. You have an unconditional right to object to processing of your data for direct marketing purposes at any time.

8.6 Right to Data Portability

Where 4bd345 processes your personal data on the basis of your consent or the performance of a contract, and that processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

9 Policy Updates

4bd345 reviews and updates this Privacy Policy periodically to reflect changes to our data processing practices, changes in applicable law, or improvements to our Platform and Services. When material changes are made to this Privacy Policy, we will notify registered players via the email address associated with their account and/or via a prominent notice displayed on the Platform at the player's next login.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy regularly to stay informed about how 4bd345 protects your personal data. Your continued use of the Platform after the effective date of any revision to this Privacy Policy constitutes your acceptance of the revised policy.

In the event of a significant change to the purposes for which we process your personal data or to the categories of third parties with whom we share it, we will seek fresh consent from you where that processing is consent-based, rather than relying solely on the general notice described above.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way in which 4bd345 processes your personal data, please contact our support team using the details below. We are committed to resolving privacy concerns fairly and promptly.

• Live chat: Available 24/7 within your logged-in 4bd345 account
• Email: [email protected] — plain text only, do not use a mailto link
• Response time: We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and to formal data rights requests within 30 days.

All privacy-related communications are handled by the 4bd345 support team in English. Please provide your registered account username or email address when contacting us so that we can locate your records efficiently.